Delivery & Returns

At The UK Bike Shop, we aim to make your purchase experience as smooth and satisfying as the ride on one of our electric bikes or scooters. Here is what you need to know about our delivery and returns process:

Order Confirmation

As soon as you place your order, we will pre-authorise your card, but no charge will be made until we confirm that your chosen product is available for shipment. We will contact our supplier to ensure your item is in stock and ready to ship. Once confirmed, we will process the payment and prepare your order for dispatch. Should there be any delay, such as an item being out of stock, we will void the pre-authorisation and notify you immediately.

Order Delivery

Assuming the product is in stock and available for dispatch, your card will be charged and your order will be dispatched within 5 working days. We will send you tracking details via email within 24 hours of your order leaving our warehouse. If you have not received tracking details within 6 working days, please contact us at info@theukbikeshop.com so we can assist you further.

Damages

Please inspect your delivery thoroughly upon arrival. We advise you to refuse delivery of any damaged items. If damage is discovered after receipt, please take clear photos of the damaged items and email them to info@theukbikeshop.com. We will handle the insurance claim on your behalf to resolve the issue as swiftly as possible.

Cancellations & Refunds

Orders can be cancelled within 48 hours of placement. If you decide to cancel your order after 48 hours and it has been dispatched, you will be responsible for any return shipping costs. Refunds will only be issued to the same payment method used at the time of purchase once the returned item is received and inspected.

Returns

All items can be returned within 14 days of receipt for a full refund or exchange, in line with the 14-day cooling-off period under UK law. The cooling-off period begins the day you receive your order.

*Return policies differ by brand and could extend beyond 14 days, so please always refer to the specific product page for accurate returns information. 

The item must be unused, in its original packaging, and in the same condition as when it was received. To initiate a return, please contact our customer service team at returns@theukbikeshop.com with your full name and proof of purchase. 

Once approved, we will share instructions on how and where to send your package. Items returned before approval will not be accepted. Please note delivery fees may be deducted from your refund amount. 

Customer Support

Our dedicated customer support team is here to help you with any aspect of your order, from delivery to returns. We are committed to providing you with exceptional service and support every step of the way.

At The UK Bike Shop, we are dedicated to ensuring that every aspect of your experience reflects our commitment to excellence.